Last November, my bank experimented with a new ATM system that returned the card after the PIN was accepted. It confused me, despite clear messaging, but I quickly got used to it. It seemed to be a sensible change that would reduce the number of forgotten cards.
Then, like the fabulous city of Shangri-La, the new workflow disappeared as though it had never been. I had to readjust to the old model of getting my card at the end of the transaction.
Apparently others have not successfully adjusted.
Yesterday I stopped in at the ATM just in time to see a guy walk off without his card.
“Dude!” I called. “Your card!”
Nothing. He kept walking and turned a corner, still fussing with his money. I looked for his name on the card and got my bulk moving and shambled after him.
“Michael!” I yelled.
He stopped and turned, clearly wondering how I knew him. I handed him his card.
I trudged back to conduct my own automated transaction, wondering why exactly the bank had backed down from preventing this sort of incident.